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Customer Service
    Return Policy

    You can return your order in its original condition to the purchased branch within 30 days of the date on which you receive it. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery.

    If you return the product in its original condition, we will refund you any money that you have paid us for that product. All you pay for is the return postage of the goods. If you return an item to us, which is faulty, which you did not order, or for any other reason that is our fault, we will also pay you the cost of the return postage. If this happens, please contact [telephone] us first prior to sending to us. And the matter has to be looked through before acceptance takes place.

    Delivery Information

    We ship according to the address provided by the customer, which requires a physical street address. Charges are at flat rate of $US15 per shipment worldwide. Unfortunately, we cannot assume responsibility for shipping errors related to wrong shipping addresses, customs delays and agreements reached between the buyer and shipping companies. Shipping is possible by following fright agents or others upon request by customer
    » FedEx
    » DHL
    » EMS

    Custom Charges

    Please be aware that you may be charged import duties and taxes that are levied once a shipment reaches your country. Customs clearance charges must be borne by you, As customs charges differs widely from country to country, please contact your local customs office for further information.

    Privacy Policy

    We provide you with a personal, nonexclusive, nontransferable license to use our site conditional upon your compliance with our terms and conditions. You must use our site solely for personal purposes. You are not allowed to copy, distribute, transmit, reproduce, publish, transfer, or sell material provided on our site without our prior written permission. As a condition of your user's license, you agree that your use of our site will terminate immediately should you violate this above warranty. We reserve the right to terminate your access to our site any time, without prior notice, if you should be found in breach of this agreement.


    We strive to provide only accurate information, products, and services on; however, it is possible that inaccuracies and errors may occur. We cannot be held accountable for unintentional typographical and pricing errors on the site; as a consequence, we reserve the right to decline or cancel orders at any time. Specifically orders that include incorrect prices or product descriptions; orders in which the customer has violated these terms and conditions and orders that we construe as injurious to, cannot be held responsible for any indirect, consequential, incidental, or special damages resulting from the use of this site for any information.

    Safe & Secure Shopping

    We offer our products and services conditioned on the enclosed terms and conditions. These terms and conditions constitute the legal equivalent of a binding written and signed contract. We reserve the right to change these terms and conditions in future as we see fit, and by accessing, viewing or continued use of our services as provided through our site will be an indication of your acknowledgment of our terms and condition as well as any possible revision.

    Gem Certifications

    Gem certifications can be provided to customer by following laboratories upon request. Terms & conditions apply.

    GRS - Gem Research Swiss Lab
    GIT - The Gem and Jewelry Institute of Thailand
    AIGS - Asian Institute of Gemological Sciences
    GIA - Gemological Institute of America
    NGI - Nan Yang Gemological Institute
    TGL - Tokyo Gem Laboratory

    Payment Options (view details here)